Job Summary

• This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research/shopping experience.
• Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.
• Manage and mentor a top-performing team, leveraging customer information to identify significant opportunities to improve the customer experience across categories.

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Skills & Requirements

Key Requirements

• 6 years management experience
• online business experience
• strong numeric and advanced analytics aptitude
• basic technical aptitude with web-based tools
• advanced proficiency of Microsoft Office Suite
• demonstrated ability to hire, develop and lead high performing teams
• proven ability in driving an online business' performance
• ability to understand and influence cross-functional inputs
• proven results in CI, CRM, customer experience, product content optimization, product management, financial analysis
• bachelor's degree program or equivalent

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