Service Desk Support Specialist

Onward Home Mortgage LLC

On-site
2-4 years related work experience
Experience with desktop operating systems
Strong documentation and troubleshooting skills
Onward Home Mortgage LLC is seeking a Service Desk Support Specialist to ensure effective computer operations for end users. The role involves receiving and resolving help requests, providing hands-on assistance, and maintaining documentation of the problem-solving process

Job Summary

  • The Service Desk Support Specialist is responsible for ensuring proper computer operation so that end users can accomplish business tasks.
  • Employees are empowered to give innovative solutions and recognize great performance while working in a team built on heart and hustle.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and tuition reimbursement.

Matching Summary

Match Score: 85

Onward Home Mortgage LLC is seeking a Service Desk Support Specialist to ensure effective computer operations for end users. The role involves receiving and resolving help requests, providing hands-on assistance, and maintaining documentation of the problem-solving process.

Skills & Requirements

Must-have

  • 2-4 years related work experience
  • Experience with desktop operating systems
  • Strong documentation and troubleshooting skills

Nice-to-have

  • Ability to build rapport with customers
  • Highly self-motivated and directed
  • Excellent verbal communication in English

Key Requirements

  • Associates degree or related job experience
  • 2-4 years of related work experience
  • Must have smartphone meeting security standards

Work Rights

Not specified

Tailored Resume

Cover Letter