Customer Care Success – Lead Analyst

Chariot Energy

Houston, TX, United States
Base: $75,000 - $95,000; bonus/equity: not specifi...
On-site
2+ years customer care supervisor experience
Strong analytical problem-solving skills
Proficiency in microsoft excel and crm tools
The role involves leading and assisting the Customer Care & Success Manager in supervising teams through recruitment, training, and performance feedback

Job Summary

  • The role involves leading and assisting the Customer Care & Success Manager in supervising teams through recruitment, training, and performance feedback.
  • Candidates will handle escalated customer issues across all communication channels while ensuring adherence to regulatory requirements.
  • The position requires partnering with internal teams to address systemic issues and support the rollout of new AI-driven solutions.

Matching Summary

The role involves leading and assisting the Customer Care & Success Manager in supervising teams through recruitment, training, and performance feedback.

Salary

Base: $75,000 - $95,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2+ years customer care supervisor experience
  • Strong analytical problem-solving skills
  • Proficiency in Microsoft Excel and CRM tools
  • Experience managing escalations and compliance
  • Ability to coach and train team members

Nice-to-have

  • Bilingual proficiency in English and Spanish
  • Experience with ISOs and ESG Titanium
  • Familiarity with ERCOT and PJM market operations
  • Prior experience managing BPO sites
  • Background in retail energy or utility management

Key Requirements

  • Bachelor's Degree required
  • Eligible to work in the U.S. without sponsorship
  • 2+ years in customer care or contact center lead role

Work Rights

Must be eligible to work in the US without sponsorship

Tailored Resume

Cover Letter