Customer Issue Resolution Analyst, Cbg Thailand

3M

Pasay City, Philippines
Not specified
Thai language proficiency reading writing speaking listening
Credit and collections process management
Complaint root cause analysis and resolution
3M is seeking a Customer Issue Resolution Analyst for its Global Service Center in Pasay City, Philippines. The role involves managing customer complaints and credit collections, requiring strong analytical and communication skills, along with a collaborative attitude

Job Summary

  • The role involves managing end-to-end customer issue resolution activities including credit, collections, and complaints management.
  • Candidates must possess high proficiency in the Thai language to effectively communicate with external customers and internal teams.
  • This position requires analyzing data to identify trends, resolve billing issues, and support continuous improvement of business processes.

Matching Summary

Match Score: 85

3M is seeking a Customer Issue Resolution Analyst for its Global Service Center in Pasay City, Philippines. The role involves managing customer complaints and credit collections, requiring strong analytical and communication skills, along with a collaborative attitude.

Skills & Requirements

Must-have

  • Thai language proficiency reading writing speaking listening
  • Credit and collections process management
  • Complaint root cause analysis and resolution
  • Cross-functional team coordination
  • Excel and Microsoft Office systems

Nice-to-have

  • Sales Force experience
  • Training new employees
  • Process improvement initiatives
  • Negotiating payment arrangements
  • High level of service delivery

Key Requirements

  • Bachelor level university degree
  • At least 2 years in Customer Issue Resolution or Credit/Collection role
  • Working knowledge of Customer Service theories and practices
  • Demonstrated proficiency in coordinating tasks

Work Rights

Not specified

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