Customer Experience Associate

Harry's Inc

London, United Kingdom
Not specified; equity in mammoth br + s included; ...
On-site
Fluent in german and english
Live in united kingdom
3 days weekly office presence in soho london
Harry's is a global men's grooming brand on a mission to provide quality mental health resources alongside its products

Job Summary

  • Harry's is a global men's grooming brand on a mission to provide quality mental health resources alongside its products.
  • The role requires delivering best-in-class customer experience across multiple channels including phone, email, SMS, social media, and chat.
  • Employees receive comprehensive benefits including equity in Mammoth Brands, generous parental leave, and a sabbatical program after 5 years.

Matching Summary

Harry's is a global men's grooming brand on a mission to provide quality mental health resources alongside its products.

Salary

Not specified; Equity in Mammoth Brands included; Comprehensive benefits package provided

Skills & Requirements

Must-have

  • Fluent in German and English
  • Live in United Kingdom
  • 3 days weekly office presence in Soho London
  • Experience with e-commerce platforms
  • Multi-channel customer support skills

Nice-to-have

  • Empathetic communication style
  • Entrepreneurial mindset
  • Creative problem-solving abilities
  • Team-first culture contribution
  • Sense of humor in professional settings

Key Requirements

  • Must reside in the United Kingdom
  • Bilingual proficiency in German and English required
  • Ability to work weekends as needed

Work Rights

Must live in the United Kingdom

Tailored Resume

Cover Letter