Customer Success Manager - French Speaking

Workday Inc

Warsaw, Poland
Base: zł188,400 pln - zł282,600 pln; bonus/equity:...
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3-5 years customer facing services role
Fluency in french and english
1+ years workday hcm payroll or financials project management
** Workday Inc is hiring a French-speaking Customer Success Manager to join their remote team in Warsaw, Poland. The role focuses on enhancing customer relationships and ensuring customer satisfaction with Workday's services, requiring experience in account management and project management within a software or SaaS environment. **

Job Summary

  • The Customer Success Manager acts as a liaison between Professional Services and Production teams to ensure enterprise-level support and service activities.
  • This role involves developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus and stock grants.

Matching Summary

Match Score: 75

** Workday Inc is hiring a French-speaking Customer Success Manager to join their remote team in Warsaw, Poland. The role focuses on enhancing customer relationships and ensuring customer satisfaction with Workday's services, requiring experience in account management and project management within a software or SaaS environment. **

Salary

Base: zł188,400 PLN - zł282,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 3-5 years customer facing services role
  • Fluency in French and English
  • 1+ years Workday HCM Payroll or Financials project management
  • Executive level issue resolution experience
  • Experience in complex software or SaaS environment

Nice-to-have

  • Functional domain expertise with Financials
  • Account management and adoption planning experience
  • Ability to chair meetings with executive leadership
  • Strong verbal and written communication skills
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor degree or equivalent work experience
  • Business or Technical degree preferred
  • Ability to travel up to 15%
  • Warsaw based only location requirement

Work Rights

Not specified

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