Director, Knowledge & Support

Sherwin-Williams

Cleveland, OH, United States
Base: $119,013 - $154,168; bonus/equity: not speci...
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10+ years it and/or business experience
Experience managing a team
Understanding of essential store operations
** Sherwin-Williams is seeking a Director of Knowledge & Support to lead the strategy and execution of field-facing knowledge and first-level support. The role focuses on empowering field employees by enhancing their access to tools and resources while managing teams responsible for content development, multimedia, and helpdesk operations. **

Job Summary

  • The Director will govern the strategy and execution of field-facing knowledge and 1st-level support to empower field employees by reducing cognitive load.
  • This role directs the overarching strategy for Content Development, Multimedia Development, and Store Computer Operations (SCO) Helpdesk teams.
  • Sherwin-Williams offers world-class benefits designed for health, well-being, retirement, and career growth opportunities.

Matching Summary

Match Score: 75

** Sherwin-Williams is seeking a Director of Knowledge & Support to lead the strategy and execution of field-facing knowledge and first-level support. The role focuses on empowering field employees by enhancing their access to tools and resources while managing teams responsible for content development, multimedia, and helpdesk operations. **

Salary

Base: $119,013 - $154,168; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, and well-being programs included

Skills & Requirements

Must-have

  • 10+ years IT and/or Business experience
  • Experience managing a team
  • Understanding of essential store operations
  • Proficiency in digital workplace tools
  • Familiarity with SDLC and software development

Nice-to-have

  • Videography and post-production experience
  • ServiceNow / ITSM experience
  • Project Management Skills
  • Web design experience
  • Adobe Creative Suite knowledge

Key Requirements

  • Bachelor's Degree required
  • 10+ years IT and/or Business experience
  • Experience managing a team and directing work efforts
  • Review of criminal history is necessary

Work Rights

Not specified

Tailored Resume

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