Customer Excellence Manager - Health Sciences

Amex GBT

United States
Base: $72,100.00 - $133,900.00; bonus/equity: sale...
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Customer-centric approach
Strategic client liaison
Meeting lifecycle management
** Amex GBT is seeking a Customer Excellence Manager in the Health Sciences sector to ensure exceptional service delivery for life science clients. The role requires a customer-centric individual with experience in event management and a strong background in the life sciences industry, along with proficiency in relevant tools and compliance regulations. **

Job Summary

  • Amex GBT is seeking a Customer Excellence Manager to provide strategic oversight of a Life Science customer’s strategic meetings and events program, ensuring outstanding service delivery and seamless program execution.
  • This role involves serving as the primary strategic contact for life science clients, maintaining proactive communication, resolving inquiries, and providing operational excellence.
  • Benefits include flexible benefits tailored to each country, health and welfare insurance, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, and extensive learning opportunities.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Customer Excellence Manager in the Health Sciences sector to ensure exceptional service delivery for life science clients. The role requires a customer-centric individual with experience in event management and a strong background in the life sciences industry, along with proficiency in relevant tools and compliance regulations. **

Salary

Base: $72,100.00 - $133,900.00; Bonus/Equity: Sales incentive plan or discretionary annual bonus; Benefits: Health and welfare insurance, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks

Skills & Requirements

Must-have

  • Customer-centric approach
  • Strategic client liaison
  • Meeting lifecycle management
  • Operational excellence
  • Process improvement identification
  • Pharmaceutical industry compliance

Nice-to-have

  • Inspirational travel culture
  • Collaborative team environment
  • Proactive communication skills
  • Relationship building abilities

Key Requirements

  • 3+ years experience in event management, account management, or life science industry support
  • Bachelor's degree or equivalent professional experience
  • Proficiency with meeting/event management platforms (Cvent preferred) and CRM systems
  • Understanding of pharmaceutical industry compliance and healthcare regulations
  • Experience managing high-value or regulated industry clients
  • Experience managing healthcare compliance and TOV for life sciences

Work Rights

Not specified

Tailored Resume

Cover Letter