Assistant(e) Retail Operations & Aftersales – Mode Swiss Markets

Chanel

Genève, Switzerland
Structuring and improving processes
Centralizing and managing quality requests
Analyzing performance indicators
You will assist the Director of Merchandising and Retail Operations in steering the business and reporting

Job Summary

  • You will assist the Director of Merchandising and Retail Operations in steering the business and reporting.
  • Your main missions include contributing to the structuring, harmonization, and improvement of Quality and Aftersales processes across all Swiss Market boutiques.
  • You will analyze and interpret performance indicators for Aftersales, alterations, and tools related to operational efficiency in stores.

Matching Summary

You will assist the Director of Merchandising and Retail Operations in steering the business and reporting.

Skills & Requirements

Must-have

  • structuring and improving processes
  • centralizing and managing quality requests
  • analyzing performance indicators
  • reporting on key indicators
  • deploying and monitoring projects

Nice-to-have

  • passion for luxury and fashion
  • customer experience focus
  • rigor and autonomy
  • adaptability and analytical skills

Key Requirements

  • Recent graduate from Business or Engineering School (Master)
  • First experience in Retail, Marketing, Merchandising, or Finance
  • Proficiency in English and Microsoft Office Suite
  • Internship agreement required

Work Rights

Not specified

Tailored Resume

Cover Letter