Service Operations Excellence Specialist, Sea

KONE Elevators Pty Ltd

Multiple Locations
Analyze kpis to improve daily operations
Implement end-to-end business processes
Route optimization and capacity planning
Supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems

Job Summary

  • Supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.
  • Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas and identify and propose concrete improvement actions based on analysis.
  • Offers career progression opportunities within a global organization, comprehensive learning and development programs, and a lively working environment with supportive leaders.

Matching Summary

Supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.

Skills & Requirements

Must-have

  • Analyze KPIs to improve daily operations
  • Implement end-to-end business processes
  • Route optimization and capacity planning
  • Train Supervisors and Service Operations Managers
  • KONE Way (KW) business processes and tools

Nice-to-have

  • Teamwork and collaborative working culture
  • Innovative and open-minded leaders
  • Focus on sustainability and ethical practices
  • Employee engagement and idea sharing

Key Requirements

  • University degree (B.Sc.) in Business, Engineering or equivalent
  • Project Management and benefit realization experience
  • Business Performance Management experience
  • Change Management skills and experience
  • Knowledge of Service operations tools and processes
  • ERP or other reporting solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter