Askgs Experience Center Associate - German Bilingual
Johnson & Johnson UK
Paranaque, Philippines
German bilingual proficiency
Customer inquiry resolution
Hr, procurement, payroll support
The AskGS Experience Center Associate will resolve regional or global employee/customer inquiries, concerns and issues regarding HR, Procurement and Payroll processes and policies through multiple channels
Job Summary
The AskGS Experience Center Associate will resolve regional or global employee/customer inquiries, concerns and issues regarding HR, Procurement and Payroll processes and policies through multiple channels.
This role requires meeting all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
The Associate will support J&J employees and the GS community regarding all inquiries related to GS tier 1 services, employee programs and services, process, and procedures.
Matching Summary
The AskGS Experience Center Associate will resolve regional or global employee/customer inquiries, concerns and issues regarding HR, Procurement and Payroll processes and policies through multiple channels.
Skills & Requirements
Must-have
German bilingual proficiency
Customer inquiry resolution
HR, Procurement, Payroll support
Case management documentation
Multi-channel communication
Nice-to-have
Proactive problem-solving
Continuous improvement mindset
Positive work environment contribution
Self-service option promotion
Key Requirements
German and English language proficiency
Experience with CRM software (SalesForce/Service Now preferred)