This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment
Job Summary
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.
The ideal candidate will leverage deep technical acumen to proactively identify reliability issues, manage escalations, and drive continuous improvement initiatives for production customers.
Workday offers a culture rooted in integrity and empathy, providing the trust to take risks and tools to grow while requiring at least 50% time in-office or with customers per quarter.
Matching Summary
This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams to ensure business alignment.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Experience with Workday HCM, Payroll, Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive risk avoidance and business judgment
Ability to navigate high-stress situations
Cross-functional collaboration and leadership
Passion for customer relations and self-drive
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
French language fluency required
BS or MS in Computer Science or equivalent experience