Team Lead Operations

Guidehouse

Manage and supervise a team
Oversee team performance
Perform quality assurance reviews
Manage and supervise a team of 5-8 agents, overseeing team performance regarding production and quality

Job Summary

  • Manage and supervise a team of 5-8 agents, overseeing team performance regarding production and quality.
  • Support Managers and senior leadership with service delivery efforts, such as tracking key performance indicators and developing training materials.
  • Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package.

Matching Summary

Manage and supervise a team of 5-8 agents, overseeing team performance regarding production and quality.

Skills & Requirements

Must-have

  • Manage and supervise a team
  • Oversee team performance
  • Perform quality assurance reviews
  • Monitor and manage work queues
  • Provide guidance to analysts
  • Lead training efforts

Nice-to-have

  • Strategic and conceptual thinker
  • Innovative, motivated & able to lead
  • Ability to initiate and follow through

Key Requirements

  • University Degree and minimum 5 years relevant experience
  • Managing work assignments, adjustments
  • Developing standard operating procedures
  • Training plan execution
  • US Citizen

Work Rights

Ability to Obtain Public Trust

Tailored Resume

Cover Letter