Customer Interactions Channel Integration Lead

Santander UK

Madrid, Spain
Competitive salary; performance-based bonuses; pre...
Hybrid
10+ years experience in customer interactions
Fluent in english and spanish
Strategy translation into use cases
The role involves translating global Customer Interactions strategy into concrete, actionable use cases for the Retail & Commercial Banking division

Job Summary

  • The role involves translating global Customer Interactions strategy into concrete, actionable use cases for the Retail & Commercial Banking division.
  • Candidates must influence channel evolution by embedding CI capabilities into roadmaps and ensuring consistent integration across markets.
  • Santander offers a competitive reward package including performance bonuses, flexible hybrid working models, and comprehensive wellness programs.

Matching Summary

The role involves translating global Customer Interactions strategy into concrete, actionable use cases for the Retail & Commercial Banking division.

Salary

Competitive salary; Performance-based bonuses; Preferential banking terms and benefits

Skills & Requirements

Must-have

  • 10+ years experience in Customer Interactions
  • Fluent in English and Spanish
  • Strategy translation into use cases
  • Channel ecosystem understanding
  • Global pipeline prioritization

Nice-to-have

  • Strong stakeholder management skills
  • Matrix organization influencing
  • Innovation and bold thinking
  • Risk culture awareness
  • Cross-domain governance experience

Key Requirements

  • +10 years experience in Customer Interactions or Business Transformation
  • Fluency in English and Spanish languages
  • Experience within financial services sector

Work Rights

Not specified

Tailored Resume

Cover Letter