This position provides customer service support and resolution of routine problems regarding client's product or services
Job Summary
This position provides customer service support and resolution of routine problems regarding client's product or services.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Matching Summary
This position provides customer service support and resolution of routine problems regarding client's product or services.
Skills & Requirements
Must-have
customer service support
resolve routine problems
maintain basic product knowledge
track and document information
respond to customer inquiries
Nice-to-have
demonstrate empathy
build rapport with customer
participate in improvement activities
offer additional products/services
work as a team member
Key Requirements
High school diploma
three to six months of relevant experience preferred