Talkdesk is seeking a Technical Manager for its SRE Connectivity team in Porto, Portugal, responsible for overseeing network infrastructure while promoting an automation-first mindset and reliability. The ideal candidate will blend technical leadership with hands-on contributions, ensuring sustainable execution and fostering a culture of learning and continuous improvement
Job Summary
As a Technical Manager, you will combine hands-on technical leadership with people and delivery ownership.
You will actively contribute to the design, implementation, and operation of the network and SRE stack, while also guiding the team, setting technical direction, and ensuring sustainable execution.
You will work with a large, distributed, multi-region, multi-cloud infrastructure, using modern technologies at scale.
Matching Summary
Match Score: 85
Talkdesk is seeking a Technical Manager for its SRE Connectivity team in Porto, Portugal, responsible for overseeing network infrastructure while promoting an automation-first mindset and reliability. The ideal candidate will blend technical leadership with hands-on contributions, ensuring sustainable execution and fostering a culture of learning and continuous improvement.
Skills & Requirements
Must-have
AWS networking
AWS Direct Connect configuration
Fortinet firewalls
NetBox or similar
Linux/Unix systems
Python or Bash scripting
Infrastructure as Code
Ansible configuration management
Datadog or similar observability
Automation of manual processes
Troubleshooting distributed systems
Nice-to-have
Supporting production systems at scale
Docker, Consul, Vault, Jenkins
Encryption and key management
Other firewall solutions
GCP or Azure experience
Hands-on technical lead experience
Key Requirements
Strong hands-on experience with AWS networking
Hands-on experience configuring and operating AWS Direct Connect
Hands-on experience with Fortinet firewalls
Experience with NetBox or similar
Solid knowledge of Linux/Unix systems
Programming/scripting skills (Python, Bash)
Experience with Infrastructure as Code (CloudFormation, Terraform)
Experience with configuration management tools (Ansible)
Experience with monitoring and observability tools (Datadog, Grafana)
Proven ability to automate manual processes
Strong troubleshooting skills in large-scale distributed systems