Customer Experience Coordinator

Ossur hf

Richmond, Canada
On-site
Video editing
Content creation
Social media engagement
Össur hf is seeking a Customer Experience Coordinator in Richmond, Canada, to enhance customer interactions through creative video content and effective customer support. The role emphasizes marketing skills, particularly in video editing and social media engagement, while also ensuring a positive customer journey

Job Summary

  • The Customer Experience Coordinator plays a key role in shaping how customers experience the Össur brand across digital and human touchpoints.
  • This role is marketing-forward, with a strong emphasis on video editing, content creation, and social media engagement, while also providing customer care support.
  • The ideal candidate is creative, detail-oriented, and customer-focused—someone who enjoys storytelling through video and digital content, while also being comfortable supporting customers with order-related inquiries when needed.

Matching Summary

Match Score: 85

Össur hf is seeking a Customer Experience Coordinator in Richmond, Canada, to enhance customer interactions through creative video content and effective customer support. The role emphasizes marketing skills, particularly in video editing and social media engagement, while also ensuring a positive customer journey.

Skills & Requirements

Must-have

  • Video editing
  • Content creation
  • Social media engagement
  • Customer care support
  • Order processing

Nice-to-have

  • Storytelling through video
  • Digital content development
  • Brand voice and tone understanding

Key Requirements

  • Degree or coursework in marketing, communications, business, media, or related field preferred; equivalent experience considered
  • Experience with video editing tools
  • Familiarity with social media platforms
  • Intermediate proficiency with Microsoft Office products

Work Rights

Not specified

Tailored Resume

Cover Letter