Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Not specified; not specified; benefits include ret...
Empathetic verbal communication skills
Conflict resolution and problem solving
Proactive customer service interventions
The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication.
  • The Patient Representative functions include responding to family concerns through empathetic verbal communication and utilizing conflict management skills.
  • Comprehensive employee benefits include retirement plans, affordable health insurance starting day one, and paid parental leave.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication.

Salary

Not specified; Not specified; Benefits include retirement, health insurance, and paid leave

Skills & Requirements

Must-have

  • empathetic verbal communication skills
  • conflict resolution and problem solving
  • proactive customer service interventions

Nice-to-have

  • interpersonal diplomacy skills
  • service recovery approaches
  • program planning experience

Key Requirements

  • HS Graduate or Bachelor's Degree
  • 1 year clinical or critical care experience
  • Available Monday through Friday 10 am to 6:30 pm

Work Rights

Not specified

Tailored Resume

Cover Letter