You will be responsible for managing and controlling IT incidents to minimize their impact on business operations
Job Summary
You will be responsible for managing and controlling IT incidents to minimize their impact on business operations.
This role is embedded within the Service Management Team and involves close collaboration with Problem Management, Change Management, Service Desk, and Service Delivery teams, as well as direct engagement with customers.
Craft your own career path through continuous learning and personal growth.
Matching Summary
You will be responsible for managing and controlling IT incidents to minimize their impact on business operations.
Skills & Requirements
Must-have
IT incident management
Service request management
Major incident facilitation
SLA compliance monitoring
Service improvement initiatives
Nice-to-have
Entrepreneurial culture
Continuous learning focus
Stakeholder engagement
Proactive problem management
Key Requirements
ITIL Foundation
ITIL Practitioner or Intermediate (desirable)
Strong understanding of IT systems, integration, and architecture concepts
Proven ability to manage virtual teams and work cross-functionally
Familiarity with service management frameworks and regulatory standards