Job Summary

• The Associate Manager of Technical Services is responsible for supervising and coordinating the daily activities of a technical services team, focusing on managing team workload, supporting team members, and ensuring timely delivery of high-quality technical support services.
• Key responsibilities include overseeing and guiding technical services staff, assigning and managing workload, promoting a culture of accountability, and ensuring timely resolution of technical issues and escalations.
• The role requires monitoring service performance metrics, implementing best practices, assisting in developing performance goals and training plans, and identifying opportunities for process improvements and automation.

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Skills & Requirements

Key Requirements

• 5+ years technical services experience
• 2+ years senior level experience
• ITIL framework knowledge
• leadership and communication skills
• resource and project management

Work Rights