Point32Health is seeking a Member Service Advocate to provide exceptional customer service while navigating the complexities of the healthcare system. The role involves handling member inquiries, resolving issues, and ensuring a positive experience for members in a fully remote setting. Candidates should possess strong customer service skills and a willingness to learn about health insurance products
Job Summary
Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members.
The Member Service Advocate serves as a member champion, resolving issues internally with various departments and externally with providers and billing offices.
Employees are eligible for a comprehensive total rewards package including medical, dental, vision, retirement plans, and paid time off.
Matching Summary
Match Score: 85
Point32Health is seeking a Member Service Advocate to provide exceptional customer service while navigating the complexities of the healthcare system. The role involves handling member inquiries, resolving issues, and ensuring a positive experience for members in a fully remote setting. Candidates should possess strong customer service skills and a willingness to learn about health insurance products.
Salary
Base: $22.00 per hour; Bonus/Equity: Variable pay eligibility mentioned; Benefits: Medical, dental, vision, retirement, PTO included
Skills & Requirements
Must-have
Inbound call management experience
HIPAA compliance knowledge
Multitasking in multiple systems
Strong verbal communication skills
100% attendance during training
Nice-to-have
Empathy and compassion for members
Knowledge of medical terminology
Experience in virtual/remote settings
Proactive problem-solving mindset
Team collaboration abilities
Key Requirements
Associate degree or equivalent work experience
0-2 years of relevant customer service experience
Prior experience in healthcare or call center preferred