Senior Customer Onboarding Specialist

Cision

London, United Kingdom
Remote
5+ years software onboarding experience
3+ years enterprise account management
Social data analysis expertise
The role involves acting as a strategic partner to consult with enterprise clients and design tailored onboarding solutions for the Brandwatch suite

Job Summary

  • The role involves acting as a strategic partner to consult with enterprise clients and design tailored onboarding solutions for the Brandwatch suite.
  • Candidates will be responsible for managing complex customer engagements while balancing multiple stakeholders to deliver high-impact solutions on time.
  • The company offers a hybrid working model requiring three in-office days per week at the London Canary Wharf office along with 25 days of PTO.

Matching Summary

The role involves acting as a strategic partner to consult with enterprise clients and design tailored onboarding solutions for the Brandwatch suite.

Skills & Requirements

Must-have

  • 5+ years software onboarding experience
  • 3+ years enterprise account management
  • Social data analysis expertise
  • Brandwatch platform knowledge
  • Stakeholder management skills

Nice-to-have

  • Second European language proficiency
  • Mentoring junior team members
  • Fast-paced environment adaptability
  • Data-driven mindset
  • Migration project experience

Key Requirements

  • 5+ years experience in software onboarding
  • 3+ years experience with enterprise accounts
  • Full business proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter