Key Account Manager (relationship & Retention Specialist)

RACV

Melbourne, Victoria, Australia
Competitive salary; discounts on racv products + r...
On-site
Key account management
Client relationship management
Revenue growth through retention
The Key Account Manager plays a pivotal role in strengthening client relationships, maximising account value, and driving repeat and cross-property business across the RACV Conferences & Events portfolio

Job Summary

  • The Key Account Manager plays a pivotal role in strengthening client relationships, maximising account value, and driving repeat and cross-property business across the RACV Conferences & Events portfolio.
  • Manage a defined portfolio of key corporate, government, and agency accounts across the RACV Group, developing and executing tailored account plans to strengthen partnerships and ensure ongoing retention.
  • Work as part of a statewide team with opportunities to expand your expertise and progress your career within a leading hospitality and events organization, with a competitive salary and generous employee discounts.

Matching Summary

The Key Account Manager plays a pivotal role in strengthening client relationships, maximising account value, and driving repeat and cross-property business across the RACV Conferences & Events portfolio.

Salary

Competitive Salary; Discounts on RACV products and resorts; Not specified

Skills & Requirements

Must-have

  • Key account management
  • Client relationship management
  • Revenue growth through retention
  • Customer management and service standards
  • Contract terms and conditions interpretation

Nice-to-have

  • Strategic account planning
  • Proactive relationship management
  • Tailored client engagement
  • Collaboration with sales teams
  • Loyalty program initiatives

Key Requirements

  • Minimum 5 years' experience in hospitality, hotel, or conference & events sales
  • Proven success in managing high-value accounts
  • Strong commercial acumen
  • Client relationship and database management
  • Eligibility to work in Australia

Work Rights

Eligibility to work in Australia

Tailored Resume

Cover Letter