Lead Customer Service

PPD (Thermo Fisher)

Costa Rica
3-5 years customer support experience
Shared service center environment
Crm system expertise
The role involves leading a team to deliver outstanding customer service across quotations, order management, and invoicing stages

Job Summary

  • The role involves leading a team to deliver outstanding customer service across quotations, order management, and invoicing stages.
  • Candidates will take ownership of complex customer issues while coordinating with internal Sales, Distribution, and Finance teams.
  • The position offers the opportunity to drive efficiency and improve processes to enhance customer experiences in a global scientific leader.

Matching Summary

The role involves leading a team to deliver outstanding customer service across quotations, order management, and invoicing stages.

Skills & Requirements

Must-have

  • 3-5 years customer support experience
  • Shared service center environment
  • CRM system expertise
  • Order management and invoicing
  • Complex issue resolution

Nice-to-have

  • Bachelor's degree preferred
  • ERP systems familiarity
  • Proactive continuous improvement attitude
  • Strong communication skills
  • Team training and onboarding experience

Key Requirements

  • High school diploma required
  • Bachelor's degree preferred
  • 3-5 years relevant experience
  • Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter