German-speaking Part Time L1 Support Specialist - Weekend Night Shift

Unisys UK

Monthly gross 44.200 huf cafeteria; fixed extra la...
Hybrid
German c1 language proficiency
English language proficiency
2 years service desk experience
This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email

Job Summary

  • This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • The position requires managing incidents with a focus on First Contact Resolution while adhering to strict Service Level Agreements and Key Performance Indicators.
  • Unisys offers hybrid working support, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools for career development.

Matching Summary

This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.

Salary

Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency
  • English language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting
  • Incident management and logging

Nice-to-have

  • QSR environment knowledge
  • POS/KDS systems understanding
  • Collaborative mindset
  • Continuous improvement focus
  • Proactive user guidance

Key Requirements

  • Minimum 2 years in service desk role
  • C1 level German and English proficiency
  • Fundamental IT troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter