Business Intelligence Lead - Conversational Channels

Humana

Remote
Base: $117,600 - $161,700 py; bonus/equity: eligib...
Fully remote
Conversational channel trends
Modern ivr platforms
Digital intelligent virtual assistants
Become a part of our caring community Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us

Job Summary

  • Become a part of our caring community Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us.
  • As an individual contributor, you will own the measurement strategy for key platforms, design reporting and data products to support insight generation, and be the analytics subject matter expertise on conversational channel trends and outcomes.
  • Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Matching Summary

Become a part of our caring community Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us.

Salary

Base: $117,600 - $161,700 per year; Bonus/Equity: eligible for bonus incentive plan; Benefits: medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • Conversational channel trends
  • Modern IVR platforms
  • Digital Intelligent Virtual Assistants
  • Chat and messaging analytics
  • Multimodal experiences
  • Data visualization tools

Nice-to-have

  • Healthcare data understanding
  • AI agent performance measurement
  • Forecasting and predictive modeling
  • Customer engagement outcomes

Key Requirements

  • 7+ years technical experience in data analysis
  • 5+ years experience including program management
  • Bachelor's Degree
  • Master's Degree
  • Advanced experience with SQL, Databricks, PySpark
  • Proficiency with Power BI

Work Rights

Not specified

Tailored Resume

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