Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices
Job Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Employees are immediately eligible to participate in the 401(k) plan with company matching contributions and receive a comprehensive benefits package.
The role requires adherence to FDA regulations, safety requirements, and the development of internal documentation for the knowledge base.
Matching Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Salary
Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable
Skills & Requirements
Must-have
Windows 10/11 support
Office 365 administration
Active Directory management
Desktop imaging and deployment
Symantec Endpoint Protection
Network printer troubleshooting
Ticket queue prioritization
Nice-to-have
Mac OS X support experience
Engineering design tools knowledge
ERP and manufacturing systems
Strong interpersonal communication
Continuous improvement mindset
Customer-focused service attitude
Adaptability to rapid changes
Key Requirements
Associate's degree required
Bachelor's degree preferred
0-3 years of IT support experience
MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
Experience supporting manufacturing and engineering companies preferred