Contact Center Team Lead | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Singapore, Singapore
Minimum 2 years team leader experience
Contact center environment background
Microsoft office proficiency required
The Team Leader is responsible for supervising a team of Customer Service Officers within the contact center

Job Summary

  • The Team Leader is responsible for supervising a team of Customer Service Officers within the contact center.
  • Key duties include monitoring daily operations, ensuring service levels are met, and providing coaching and feedback.
  • The role requires handling administrative responsibilities and resolving team-level customer escalations.

Matching Summary

Match Score: 75

The Team Leader is responsible for supervising a team of Customer Service Officers within the contact center.

Skills & Requirements

Must-have

  • Minimum 2 years Team Leader experience
  • Contact center environment background
  • Microsoft Office proficiency required

Nice-to-have

  • Strong leadership and communication skills
  • Ability to handle ad hoc tasks
  • Willingness to work weekends

Key Requirements

  • Minimum 2 years' experience as a Team Leader
  • Diploma qualification in any discipline
  • Open to work on weekend or public holiday

Work Rights

Not specified

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