The Senior Strategic Analyst will play a pivotal role in shaping how Kaseya listens to, understands, and acts on customer feedback across the customer lifecycle
Job Summary
The Senior Strategic Analyst will play a pivotal role in shaping how Kaseya listens to, understands, and acts on customer feedback across the customer lifecycle.
This role blends analytical rigor, CX strategy, and executive‑level storytelling to turn customer signals into actionable insights that improve customer outcomes and drive business decisions.
The ideal candidate is data‑driven, comfortable operating independently, and skilled at synthesizing qualitative and quantitative customer feedback into clear, leadership‑ready recommendations.
Matching Summary
The Senior Strategic Analyst will play a pivotal role in shaping how Kaseya listens to, understands, and acts on customer feedback across the customer lifecycle.
Skills & Requirements
Must-have
Voice of the Customer analytics
CX KPI frameworks
executive communication and storytelling
customer feedback and CX metrics
BI tools proficiency
SaaS or subscription businesses
Nice-to-have
data-driven
operate independently
synthesize qualitative and quantitative feedback
customer-centric operating models
Key Requirements
5+ years of experience
Strong executive communication and storytelling skills
Experience with customer feedback and CX metrics
Proficiency with BI tools
Strong Excel or Google Sheets modeling skills
Strong PowerPoint skills
Experience in SaaS, subscription businesses, or customer-centric operating models