Customer Service Engineer

Airbus

Herndon, VA, US
**
Analyze aircraft structure and systems issues
Deliver timely technical solutions
Manage repair solutions
** Airbus is seeking a Customer Service Engineer for its Customer Engineering Support department, based in Herndon, VA. The role involves addressing technical queries related to aircraft structures and systems, ensuring customer satisfaction while collaborating with various teams. **

Job Summary

  • You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.
  • Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
  • Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Matching Summary

Match Score: 75

** Airbus is seeking a Customer Service Engineer for its Customer Engineering Support department, based in Herndon, VA. The role involves addressing technical queries related to aircraft structures and systems, ensuring customer satisfaction while collaborating with various teams. **

Skills & Requirements

Must-have

  • Analyze aircraft structure and systems issues
  • Deliver timely technical solutions
  • Manage repair solutions
  • Interact with global repair teams
  • Liaise with Design Offices
  • Use TechRequest tool

Nice-to-have

  • Collaborate across cultures and time zones
  • Support continued airworthiness
  • Initiate updating repair documentation

Key Requirements

  • Bachelor Science/Engineering degree or equivalent relevant experience
  • 5+ years Engineering experience
  • Knowledge of aircraft structure and structural repairs
  • Ability to read and interpret engineering drawings
  • Authorized to Work in the US

Work Rights

Authorized to Work in the US

Tailored Resume

Cover Letter