The role involves leading and mentoring technical leads and developers to design scalable and maintainable ServiceNow solutions across various customer service and operational modules
Job Summary
The role involves leading and mentoring technical leads and developers to design scalable and maintainable ServiceNow solutions across various customer service and operational modules.
The manager will drive project management and Agile practices, enforce coding standards, and ensure seamless integration with enterprise platforms such as SAP and Salesforce.
Staying current with ServiceNow releases and recommending adoption of new features relevant to customer service, field operations, and manufacturing is a key responsibility.
Matching Summary
The role involves leading and mentoring technical leads and developers to design scalable and maintainable ServiceNow solutions across various customer service and operational modules.
Skills & Requirements
Must-have
ServiceNow architecture and integration
Customer Service Management (CSM)
Field Service Management (FSM)
ServiceNow AI components experience
REST/SOAP and IntegrationHub APIs
Agile sprint planning and project management
Nice-to-have
Manufacturing Connected Operations (MCO)
Accounts Payable Operations (APO)
Workforce scheduling and dispatch optimization
Preventive maintenance workflows
Product lifecycle management and governance
Cross-functional collaboration with CRM and ERP
Key Requirements
Bachelor’s or Master’s degree in Computer Science or related field
12+ years IT experience with 8+ years in ServiceNow architecture
ServiceNow certifications (two preferred: CIS-ITSM, CIS-CSDM, CIS-CSM, CIS-FSM or equivalent)