Service Representative

Cook Children's Medical Center

Fort Worth, Texas, US
Directing and escorting patients
Maintaining knowledge of policies
Answering telephone and directing calls
The Service Representative will be the first impression of the Hospitals services to patients, family members and other external customers

Job Summary

  • The Service Representative will be the first impression of the Hospitals services to patients, family members and other external customers.
  • This position maintains a sound knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, and departmental/System policies and procedures.
  • This position does not provide patient care but may be performed in a patient care area.

Matching Summary

The Service Representative will be the first impression of the Hospitals services to patients, family members and other external customers.

Skills & Requirements

Must-have

  • Directing and escorting patients
  • Maintaining knowledge of policies
  • Answering telephone and directing calls
  • Attention to detail for records

Nice-to-have

  • Bi-lingual preferred
  • Basic knowledge of registration department

Key Requirements

  • High School Diploma required
  • Typing and computer experience required
  • Strong verbal and communication skills required
  • CPR certification required within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter