Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd (primary locatio...
Hybrid (at least 50% of time spent in-office or in the field each quarter)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at improving customer adoption, value realization, and renewal health. The role requires strong analytical skills and experience in customer success within SaaS environments, emphasizing collaboration across various teams to drive measurable outcomes

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to protect and grow Workday’s customer base.
  • This role sits at the intersection of Customer Success, Sales, Product & Technology, and Operations, translating strategy into clear, repeatable programs that can be executed consistently across regions, segments, and product lines.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul, fostering a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at improving customer adoption, value realization, and renewal health. The role requires strong analytical skills and experience in customer success within SaaS environments, emphasizing collaboration across various teams to drive measurable outcomes.

Salary

Base: $169,800 USD - $254,600 USD (Primary Location); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Design and orchestrate scaled programs
  • Improve product adoption and value realization
  • Integrate programs into GTM and CS operating model
  • Use data to measure impact and improve
  • Mitigate risk and protect revenue integrity
  • Simplify and standardize end-to-end processes

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Build smarter solutions
  • Support customers
  • Create a space where everyone belongs

Key Requirements

  • 8+ years experience in Customer Success or related field
  • Proven track record designing cross-functional programs
  • Experience in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Experience turning strategy into structured programs
  • Strong analytical skills with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter