Service Delivery Manager

AIPL ACQUIRE INTELLIGENCE

Resource management for ict skill groups
Strong organisational and coordination skills
Solid understanding of ict infrastructure fundamentals
The role involves coordinating ICT skill groups to ensure timely delivery of project outcomes while managing resource needs

Job Summary

  • The role involves coordinating ICT skill groups to ensure timely delivery of project outcomes while managing resource needs.
  • Candidates will build strong relationships with clients to maintain a positive image and enhance business growth through effective communication.
  • The position requires overseeing global on-site support teams, mentoring staff, and ensuring efficient resolution of critical incidents.

Matching Summary

The role involves coordinating ICT skill groups to ensure timely delivery of project outcomes while managing resource needs.

Skills & Requirements

Must-have

  • Resource management for ICT skill groups
  • Strong organisational and coordination skills
  • Solid understanding of ICT infrastructure fundamentals
  • Experience managing geographically distributed teams
  • Knowledge of IT service management principles

Nice-to-have

  • Familiarity with cloud technologies like Azure
  • Proven track record of proactive solutions
  • Ability to interpret technical business impact
  • Commitment to continuous improvement culture
  • Calm and decisive under pressure

Key Requirements

  • Solid understanding of ICT infrastructure fundamentals
  • Knowledge of ITIL frameworks and practical application
  • Experience managing geographically distributed teams

Work Rights

Not specified

Tailored Resume

Cover Letter