Senior Customer Service Representative(6:30 To 3:30 Pm Shift, Apac Customer, International Calling Chat & Phone Exp, )

Wolters Kluwer

Chennai, India
Onsite
Experience with salesforce
Apac time zone availability
International calling and chat experience
As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems

Job Summary

  • As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems.
  • You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency.
  • The role requires maintaining excellent working relationships with Wolters Kluwer departments and managing various customer service tasks including data management and communication.

Matching Summary

As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems.

Skills & Requirements

Must-have

  • Experience with Salesforce
  • APAC time zone availability
  • International calling and chat experience
  • Strong project planning skills
  • Effective time management
  • BPO experience preferred

Nice-to-have

  • Multi-lingual experience
  • Good communication skills
  • Team player
  • Ability to work in fast paced environment

Key Requirements

  • Willingness to work 6:30am to 3:30pm IST shift
  • BPO experience preferred
  • Experience with international calling and chat
  • Ability to verify and update firm/vendor data

Work Rights

Not specified

Tailored Resume

Cover Letter