You are responsible for answering customer inquiries, primarily supporting the online accounting solutions (DATEV-Unternehmen online), and flexibly carrying out service activities across various channels
Job Summary
You are responsible for answering customer inquiries, primarily supporting the online accounting solutions (DATEV-Unternehmen online), and flexibly carrying out service activities across various channels.
You actively contribute to the optimization of service processes and the further development of our products, participating in knowledge and information management.
DATEV offers fair and transparent compensation, a 13th month's salary, holiday pay, and financial incentives, along with extensive training opportunities and the possibility of working from home.
Matching Summary
You are responsible for answering customer inquiries, primarily supporting the online accounting solutions (DATEV-Unternehmen online), and flexibly carrying out service activities across various channels.
Skills & Requirements
Must-have
Cloud product "Online-Lösungen Rechnungswesen"
Telephone and written customer inquiries
Service activities across multiple channels
Optimization of service processes
Product development contributions
Continuous professional development
Nice-to-have
Enthusiasm for IT and learning
Dynamic and motivated team
Open to change and innovation
Experience in process design and optimization
Key Requirements
Completed business administration degree
Proven professional experience in customer contact
Practical accounting knowledge
Experience with complex, cross-product customer inquiries
Strong communication skills
High degree of personal responsibility
Consistent customer orientation
Good technical understanding
Analytical and conceptual skills
Solution-oriented approach to challenges
Experience in company-tax advisor collaboration processes (ideal)