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Manulife is seeking a Manager of Business Process Improvement for its Waterloo, Ontario location, focusing on enhancing operational efficiency and service quality within financial services. The ideal candidate should possess 5-7 years of relevant experience and be adept in process optimization methodologies like Lean and Six Sigma.
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Job Summary
The role leads mid-sized process optimization initiatives to enhance operational efficiency and strengthen control environments across financial services operations.
Employees will partner cross-functionally to analyze current-state processes, implement automation strategies, and support modernization efforts aligned with enterprise strategy.
Manulife offers a flexible work environment with comprehensive benefits including health, dental, retirement savings plans, and generous paid time off.
Matching Summary
Match Score: 75
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Manulife is seeking a Manager of Business Process Improvement for its Waterloo, Ontario location, focusing on enhancing operational efficiency and service quality within financial services. The ideal candidate should possess 5-7 years of relevant experience and be adept in process optimization methodologies like Lean and Six Sigma.
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Salary
Base: $85,300.00 CAD - $135,300.00 CAD; Bonus/Equity: Incentive programs tied to performance available; Benefits: Health, dental, pension, and paid time off included
Skills & Requirements
Must-have
5-7+ years experience in process improvement
Lean Six Sigma methodology knowledge
Process mapping and data analysis proficiency
Cross-functional team leadership skills
Financial operations and back-office systems knowledge
Nice-to-have
Bachelor's degree in business or engineering
Green Belt or higher Lean Six Sigma certification
Bilingualism in English and French
Experience with AI-enabled workflows
Strong facilitation and change management skills
Key Requirements
5-7+ years of relevant experience
Knowledge of financial operations and service workflows
Solid understanding of Lean Six Sigma methodologies