The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, restoring safety, dignity, and hope to millions of displaced and vulnerable people
Job Summary
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, restoring safety, dignity, and hope to millions of displaced and vulnerable people.
The Client Response Manager is responsible for implementing and managing feedback mechanisms, including surveys, focus groups, and complaint handling to improve program design and execution.
IRC is committed to professional standards including integrity, service, equality, and accountability, and promotes gender equality and a safe, inclusive work environment.
Matching Summary
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, restoring safety, dignity, and hope to millions of displaced and vulnerable people.
Skills & Requirements
Must-have
Client feedback management
Data collection and analysis
Humanitarian program support
Complaint and inquiry handling
Report generation and documentation
Community engagement and consultation
Nice-to-have
Multilingual communication skills
Knowledge of CommCare and PowerBI
Problem-solving and initiative
Diversity and inclusion promotion
Interpersonal and presentation skills
Key Requirements
Bachelor's degree in Social Sciences or related fields
1 to 2 years NGO experience
At least 1 year working with vulnerable populations