Competitive salary, wages, + a comprehensive benef...
Guest requests and needs assessment
Provide accurate guest information
Handle mail packages and faxes
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Job Summary
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Familiar with activities available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, visa applications, babysitting service, medical services, etc. for guests and make suggestions.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Matching Summary
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Salary
Competitive Salary, wages, and a comprehensive benefits package
Skills & Requirements
Must-have
guest requests and needs assessment
provide accurate guest information
handle mail packages and faxes
reconcile concierge desk charges
work with valet parking staff
Nice-to-have
personalized recommendations and touches
anticipates guest needs
familiar with city activities
establish close contacts in city areas
pleasant and caring attitude
Key Requirements
High School or equivalent education
Reading writing and oral proficiency in Chinese and English