Access Navigator - Hematology Oncology - Full Time - Jeff Hwy
Ochsner Health
Jeff Hwy, US
Fully remote
Computer skills and dexterity
Effective verbal and written communication
Proficient with windows-style applications
Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access
Job Summary
Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
Manages and coordinates referrals via online work queues and provides excellent customer service and access navigation support to both patients and providers via web tools.
Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information and works collaboratively with clinical departments to meet the needs of patients.
Matching Summary
Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
Skills & Requirements
Must-have
computer skills and dexterity
effective verbal and written communication
proficient with Windows-style applications
strong interpersonal skills
good time management skills
ability to work collaboratively
Nice-to-have
exercise sound judgment in difficult situations
commitment to serve, heal, lead, educate, and innovate
Key Requirements
High School diploma or equivalent
2 years’ experience in appointment scheduling, customer service, or related field