Customer Service Specialist

Coupang Inc

Seoul, South Korea
**
2+ years customer service experience
Fluent japanese language skills
Data-driven problem-solving abilities
** Coupang Inc is seeking a Customer Service Specialist for their food delivery service, Rocket Now, in Seoul, South Korea. The role involves handling escalated customer inquiries, analyzing issues, and improving service standards, requiring fluency in Japanese and experience in customer service. **

Job Summary

  • The role involves reviewing escalated inquiries from the call center and coordinating with relevant departments to resolve issues quickly.
  • Candidates will analyze recurring inquiries to identify root causes and improve manuals, guides, and processes to prevent future occurrences.
  • The position requires monitoring call recordings and response logs to ensure accuracy and provide feedback on inappropriate responses.

Matching Summary

Match Score: 75

** Coupang Inc is seeking a Customer Service Specialist for their food delivery service, Rocket Now, in Seoul, South Korea. The role involves handling escalated customer inquiries, analyzing issues, and improving service standards, requiring fluency in Japanese and experience in customer service. **

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Fluent Japanese language skills
  • Data-driven problem-solving abilities

Nice-to-have

  • Business level Korean proficiency
  • Experience in call center operations
  • Proactive issue detection mindset

Key Requirements

  • 2+ years of customer service experience
  • Fluent Level Japanese
  • Business Level Korean preferred

Work Rights

Not specified

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