Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Log reading and analysis
** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to join its Customer Support team, which focuses on providing exceptional service and solutions for clients using their SaaS products. The role requires strong troubleshooting skills and a background in customer support, with a flexible shift schedule and a hybrid work model. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to join its Customer Support team, which focuses on providing exceptional service and solutions for clients using their SaaS products. The role requires strong troubleshooting skills and a background in customer support, with a flexible shift schedule and a hybrid work model. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions
  • enterprise software applications

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • shared enthusiasm
  • genuine care
  • invaluable mix of experience

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years Customer Support experience
  • Basic Qualifications
  • Other Qualifications

Work Rights

Not specified

Tailored Resume

Cover Letter