Claim Adjudication Lead - Auto

Assurant Inc

Hyderabad, India
Claims adjudication processes and procedures
Capacity planning
Adherence to standard processes
This position is primarily responsible for serving as a subject matter expert on Claim Adjudication processes and procedures, while also coaching and managing a team supporting Claims Adjudication and various services

Job Summary

  • This position is primarily responsible for serving as a subject matter expert on Claim Adjudication processes and procedures, while also coaching and managing a team supporting Claims Adjudication and various services.
  • Set and monitor KPIs for the team to ensure productivity is effective and efficient to deliver best-in-class service.
  • Ensure that the team is appropriately trained to achieve required service level standards and expectations, as well as effective customer management, with appropriate levels of cross training and multiskilling in place.

Matching Summary

This position is primarily responsible for serving as a subject matter expert on Claim Adjudication processes and procedures, while also coaching and managing a team supporting Claims Adjudication and various services.

Skills & Requirements

Must-have

  • Claims Adjudication processes and procedures
  • capacity planning
  • adherence to standard processes
  • client metrics
  • SLAs, TATs, CSAT and NPS
  • technical claims knowledge

Nice-to-have

  • progressive, modern leadership
  • active organization culture advocate
  • DEI advocate
  • team and customer first mindset
  • continuous process improvement

Key Requirements

  • Bachelor's degree in business or related field
  • Minimum 5+ years in automotive operations
  • Preferred experience with auto warranties
  • Progressive, modern leadership experience
  • Sound and thorough technical claims knowledge
  • Strong organizational skills
  • Expert problem-solving skills

Work Rights

Not specified

Tailored Resume

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