Client Technical Support Supervisor (additional Languages Preferred)

Interactive Brokers

London, United Kingdom
Salary commensurate with experience; performance-b...
On-site
Five-plus years windows mac software support
Three-plus years client-facing support role
Previous supervisory or team lead experience
This role involves leading a team to ensure exceptional technical assistance and client service for global brokerage clients

Job Summary

  • This role involves leading a team to ensure exceptional technical assistance and client service for global brokerage clients.
  • The company offers a hybrid working model along with benefits including a discretionary stock grant and daily company-paid lunch options.
  • Candidates must demonstrate the ability to manage complex technical issues related to trading platforms while maintaining high client satisfaction.

Matching Summary

This role involves leading a team to ensure exceptional technical assistance and client service for global brokerage clients.

Salary

Salary commensurate with experience; Performance-based discretionary cash bonus scheme; Discretionary stock grant

Skills & Requirements

Must-have

  • Five-plus years Windows Mac software support
  • Three-plus years client-facing support role
  • Previous supervisory or team lead experience
  • Fluency in English required
  • Experience with support ticketing systems

Nice-to-have

  • Proficiency in additional languages preferred
  • Knowledge of Confluence or JIRA tools
  • Experience with financial products and services
  • Bachelor's degree in STEM fields
  • Valid IT certification

Key Requirements

  • Five-plus years of technical support experience
  • Three-plus years in client-facing roles
  • Previous supervisory leadership experience
  • Fluency in English is mandatory
  • Bachelor's degree preferred in STEM

Work Rights

Not specified

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