Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
**
2 years saas enterprise software experience
Basic object oriented programming knowledge
Ability to read and analyze log files
** Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience with SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL. This fully remote position offers a collaborative work culture and comprehensive benefits. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical business issues.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a diverse and inclusive culture rooted in integrity and empathy.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience with SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL. This fully remote position offers a collaborative work culture and comprehensive benefits. **

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax knowledge
  • Experience with API client tools like Postman

Nice-to-have

  • Previous HCM or Talent solutions implementation
  • Experience with SOAP, WSDL, XML integrations
  • Health monitoring tools experience
  • Knowledge Centered Service documentation skills
  • Resilience in tight resolution timeframes

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Support or implement HCM/Talent solutions
  • Ability to engage multiple teams for critical issues

Work Rights

Not specified

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