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Adroit Advanced Technologies, Inc. is seeking a Call Center Quality Assurance Specialist responsible for monitoring staff performance and ensuring adherence to quality standards. The role includes developing training materials, coaching agents, and analyzing performance metrics to support operational excellence.
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Job Summary
The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.
The company is committed to providing safe, compassionate, and inclusive environments that empower communities with mobility solutions.
Responsibilities include assisting with training new agents and re-training on policies and procedures while reporting daily findings.
Matching Summary
Match Score: 75
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Adroit Advanced Technologies, Inc. is seeking a Call Center Quality Assurance Specialist responsible for monitoring staff performance and ensuring adherence to quality standards. The role includes developing training materials, coaching agents, and analyzing performance metrics to support operational excellence.
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