Customer Care Supervisor

Altra Industrial Motion Corp

Onsite
Bachelor's degree required
5-7 years customer care experience
Experience leading customer service team
The Customer Care Supervisor provides leadership and coaching to drive continuous improvement and deliver a best-in-class customer experience

Job Summary

  • The Customer Care Supervisor provides leadership and coaching to drive continuous improvement and deliver a best-in-class customer experience.
  • This role serves as the primary escalation point for internal and external customers while managing workflow to achieve targeted KPIs.
  • The ideal candidate thrives in a fast-paced environment with a 'can do' attitude and the ability to flex approaches in real-time.

Matching Summary

The Customer Care Supervisor provides leadership and coaching to drive continuous improvement and deliver a best-in-class customer experience.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 5-7 years Customer Care experience
  • Experience leading Customer Service team
  • Advanced Excel skills VLOOKUP pivot tables
  • SAP or ERP system experience
  • Salesforce or Microsoft Dynamics CRM
  • Onsite office presence required

Nice-to-have

  • German language skill nice to have
  • Mechanical or technical aptitude desired
  • Ability to read engineering drawings
  • Product substitution proficiency
  • High energy and enthusiasm
  • Solution-oriented leadership style

Key Requirements

  • Bachelor's degree
  • 5-7 years professional Customer Care experience
  • Minimum 5-7 years Regal Rexnord or comparable experience
  • Experience managing Customer Service teams
  • Work authorization status not specified

Work Rights

Not specified

Tailored Resume

Cover Letter