Associate Director Crm Platforms

Novartis

Not specified (assumed hybrid or remote based on job context).
10-12 years technology delivery experience
Pharma crm platform expertise
Agile delivery model proficiency
Novartis is seeking an Associate Director for CRM Platforms to lead the implementation of Salesforce Life Sciences Cloud across over 90 international markets. The role focuses on refining product backlogs, validating business requirements, and enhancing CRM capabilities within a global context

Job Summary

  • The Associate Director will serve as Product Owner for the new Salesforce Life Sciences Cloud-based platform across 90+ international markets.
  • Key responsibilities include owning the product backlog, validating functional designs, and ensuring alignment with global standards and compliance.
  • The role requires deep subject-matter expertise in CRM modules such as call planning, segmentation, journey orchestration, and omnichannel capabilities.

Matching Summary

Match Score: 85

Novartis is seeking an Associate Director for CRM Platforms to lead the implementation of Salesforce Life Sciences Cloud across over 90 international markets. The role focuses on refining product backlogs, validating business requirements, and enhancing CRM capabilities within a global context.

Skills & Requirements

Must-have

  • 10-12 years technology delivery experience
  • Pharma CRM platform expertise
  • Agile delivery model proficiency
  • Global stakeholder management skills
  • Salesforce or Veeva CRM knowledge

Nice-to-have

  • Major transformation programme leadership
  • Commercial excellence background
  • Multi-market transformation experience
  • Executive level communication skills
  • Cross-functional team leadership

Key Requirements

  • 10-12 years relevant experience
  • Strong pharma CRM platform background
  • Proven Agile delivery experience
  • Global multi-market leadership capability

Work Rights

Not specified

Tailored Resume

Cover Letter