Customer Service Executive (Automotive - 5.25 days) [EL]

WECRUIT PTE. LTD.

Singapore, SG
5 days + alternative half saturday
Drive nps and csi score improvement
Analyze real customer feedback data
Collaborate with front-line service teams
WECRUIT PTE. LTD. is seeking a proactive Customer Service Executive to enhance customer experience within the automotive sector. The role involves tracking service metrics, analyzing customer feedback, and collaborating with teams to create exceptional service interactions

Job Summary

  • The role focuses on elevating customer experience across automotive brands by owning key service metrics like NPS and CSI.
  • Candidates will analyze real customer feedback to create action plans that improve satisfaction and loyalty.
  • The position involves designing and executing customer engagement initiatives to add a personal touch to every service interaction.

Matching Summary

Match Score: 85

WECRUIT PTE. LTD. is seeking a proactive Customer Service Executive to enhance customer experience within the automotive sector. The role involves tracking service metrics, analyzing customer feedback, and collaborating with teams to create exceptional service interactions.

Skills & Requirements

Must-have

  • Drive NPS and CSI score improvement
  • Analyze real customer feedback data
  • Collaborate with front-line service teams

Nice-to-have

  • Proactive approach to service excellence
  • Design customer engagement initiatives
  • Data-driven decision making skills

Key Requirements

  • Experience in automotive customer service
  • Ability to drive service excellence
  • Strong analytical capabilities for feedback

Work Rights

Not specified

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