Competitive pyy; bonus scheme available; not speci...
On-site
Experience leading teams in call center or backoffice
Fluency in english verbal and written
Knowledge of ms office and google analytics
Kaizen Gaming is seeking a Back Office Team Lead in Buenos Aires to manage and mentor a team of Backoffice Agents, ensuring high performance and effective service delivery. The ideal candidate should have prior experience in a similar role, strong leadership capabilities, and fluency in English
Job Summary
The Backoffice Team Leader is responsible for building, leading, and coaching a team of Backoffice Agents to ensure high efficiency and excellent service delivery.
Kaizen Gaming offers competitive pay, private health insurance, and unlimited access to Udemy for continuous training.
This role involves setting clear expectations, linking goals to business strategy, and acting as an escalation point for critical issues.
Matching Summary
Match Score: 85
Kaizen Gaming is seeking a Back Office Team Lead in Buenos Aires to manage and mentor a team of Backoffice Agents, ensuring high performance and effective service delivery. The ideal candidate should have prior experience in a similar role, strong leadership capabilities, and fluency in English.
Salary
Competitive pay; Bonus scheme available; Not specified
Skills & Requirements
Must-have
Experience leading teams in call center or backoffice
Fluency in English verbal and written
Knowledge of MS Office and Google Analytics
Ability to manage teams remotely
Nice-to-have
Fostering a culture of high performance
Anticipating potential problems and root causes
Monitoring market trends and competitors activity
Key Requirements
Relevant experience in leading a team in a call center or backoffice environment